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Before you can sign up, your gym manager must add you as an athlete in their ZoneMetrics system using your email address. Once added, you will receive a welcome email with a link to get started.

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Sign up

1

Go to the signup page

Navigate to your gym’s signup URL — either the link in your welcome email, or:
[your-gym-domain]/attendee-signup
2

Enter your gym's identifier

Type the gym slug (the short identifier for your gym) into the “Gym identifier” field. Your gym manager or trainer provides this.
3

Enter your email address

Use the exact email address your trainer registered you with. If you enter a different address, the system will not find your profile.
4

Choose a password

Create a password of at least 6 characters. Confirm it by entering it again in the second field.
5

Accept the health data consent

Check the GDPR consent box to confirm you agree to your heart rate and performance data being processed for session summaries and display on your gym’s screens.
This consent is required by law (GDPR Art. 9) for processing biometric health data. You cannot create an account without accepting it.
6

Create your account

Click Create account. You are logged in immediately and taken to your athlete portal.

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Troubleshooting

Gym not found

Double-check the gym slug with your trainer. Slugs are case-sensitive and must match exactly.

Email not recognised

Your email must match what your trainer added in ZoneMetrics. Ask them to verify your profile before signing up.

Account already exists

An account for that email already exists. Go to the login page instead — use “Forgot password” if you can’t remember your credentials.

Passwords don't match

Both password fields must contain identical text. Re-enter your chosen password carefully.
You can withdraw your GDPR consent and request deletion of your account and all associated data from your profile settings at any time.